Cake O' Clock Academy
This policy explains payment processing, refunds, cancellations and transaction handling for all purchases made through Cake O' Clock Training Institute.
We currently accept payments through our authorized payment gateway.
Course access is granted only after successful payment confirmation. Purchased courses will automatically appear in your student account.
If your account is debited but payment fails, reversal or settlement will be handled by your bank or payment gateway according to their policies.
Duplicate payments made due to technical issues may be refunded after verification.
Recorded courses are digital products. Once access has been granted, purchases are generally non-refundable.
However, refunds may be approved in exceptional circumstances, including duplicate transactions, verified technical issues preventing access, or other cases approved by Cake O' Clock Training Institute.
Approved refunds will be processed through the original payment method.
Refunds are available only if Cake O' Clock Training Institute cancels a scheduled live workshop or is unable to conduct it due to reasons attributable to the institute.
Approved refunds will be processed through the original payment method within 7–10 business days.
Genuine technical issues and transaction errors may be reviewed on a case-by-case basis at the sole discretion of Cake O' Clock Training Institute.
Approved refunds are generally processed within 7–10 business days through the original payment method. Actual timelines depend upon your bank.
Digital course purchases cannot ordinarily be cancelled once payment is completed and access has been granted.
For payment-related queries or refund requests, please contact us using the details below. Kindly include your registered email address and Order ID when requesting a refund.
Email: cakeoclock2813@gmail.com
Phone: +91 96440 31119
If you have any questions regarding these policies, please contact us.